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Shipping and Returns

 

Shipping and Returns:

We are the Fastest Shipper In The West! Same Day Shipping for orders received before 2:00 PM PST during business days after receipt of payment and are shipped via USPS or the carrier of your choice with tracking number and drop-off without signature unless customer request a signature required delivery. 


If you prefer delivery with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a tracking number to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

**All products undergo to a comprehensive in-line quality checks for manufacturing defects prior to shipment. Each unit is thoroughly inspected to ensure that it meets the highest quality standards, this procedure ensure that all defects are found and corrected before the units leave our warehouse. However even with all these safeguards, shipping damage may occasionally happen. Therefore it is Important that Customer inspect the item upon receipt.

**Please inspect your item(s) immediately upon receiving your package and any damages during transit or Manufacturing defect must be reported to Us or the Carrier within 72 hours upon receipt of your order. If claim is Not filed within 72 hours of receipt of goods, it will be assumed by the Carrier and Kriskate & Co., Inc. that any concealed damages occurred at the customer's site and all rights to claims will be forfeited. Please email us a digital image of the damage item including the packaging to file a claim.

**Due to online fraud, we can only ship to your billing address, so please make sure that your shipping address is also your billing address.

**For your safety Kriskate.com only authorize re-routing to an alternate address if the buyer use Paypal checkout with confirmed shipping address
.

**We recommend Paypal payment with confirmed shipping address for International orders. Our credit card payment might not recognized your billing address if you are residing outside USA.

**International orders over $200 are subject to review and may be cancelled.

Exchange:

1. For an exchange, indicate on the invoice what you wish to exchange for (ie. ring size, length, etc.). Your account will be credited for the amount of the returned jewelry, and then charged for the replacement of jewelry if more than the value of your exchange.

It is very important to include your daytime phone number in case we have to contact you. In order to receive a refund or exchange, the jewelry must not show signs of damage, wear or alteration.

2. Please indicate a reason for your return on the invoice that was included with the shipment of jewelry. Your feedback is very important to us!

3. Place all the original packaging in the return box, including your jewelry, box, pouch, any free gift and a copy of the invoice.

Please send to the following address:

Kriskate & Co.

313 East Broadway #2062
Glendale, CA 91209 USA

Tel: 1-818-241-8880

 

Returns:

At kriskate.com, we want you to be fully satisfied with your purchase, however if you are not fully satisfied you may return it for a refund or exchange (Not Including Shipping & Handling Charges unless we made error on your order). You must return the merchandise to us within 30 days of receipt, and accept the following guidelines:

All items must be returned unworn and undamaged in the original boxes and with all original documentation. There can be no scratches or marks on the item and no sign of wear; the product cannot have been altered in any way. Any Item(s) that has been worn, damaged or altered will not be refundable.

We recommend that all packages sent back to us fully insured for the value of the item(s). IF THE PACKAGE IS LOST AND NOT INSURED, THE CUSTOMER ASSUMES FULL RESPONSIBILITY FOR THE ENTIRE COST OF THE ITEM(S).

All returns are subject to approval by Kriskate.com. We are not responsible for damaged merchandise due to wear and tear.

All returns must be made within 30 days with a copy of the original invoice. Packages must be
RECEIVED AT OUR OFFICE within 30 days of your receipt of the merchandise.

Please send to the following address:


Kriskate & Co.
Attn: Returns
313 East Broadway #2062
Glendale, CA 91209

Tel: 1-818-241-8880

Refunds will be issued in the manner payments are received less Shipping & Handling
.


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